Privacy Policy

 Privacy Policy Outline

1. Who We Are , Sika Arbitration Center, Accra, Ghana. We are the data controller for personal information collected through our website, contact forms, and ADR services.

2. What Information We Collect- Provided by you: Name, email, phone, company, role, case details, documents uploaded, messages sent via contact forms- Collected automatically: cookies and analytics data From third parties : Information from arbitrators, opposing parties, or referring law firms during case administration

3. How We Use Your Information - To respond to inquiries and provide information about our services- To administer arbitration/mediation cases and communicate with parties- To draft and review legal documents you request- To improve our website and services through analytics- To comply with legal obligations and enforce our agreements- To send updates about ADR training or events, with your consent

4. Legal Basis for Processing We process data based on: contract performance, legitimate interest, legal obligation, and consent where required by law.

5. Cookies and Tracking: We use essential cookies to make the site work and analytics cookies to understand traffic. You can control non-essential cookies through our cookie banner. See our Cookie Policy for details.

6. How We Share Your Information: We do not sell your data. We share it only with Arbitrators, mediators, and experts involved in your case- Service providers like IT, cloud storage, and email platforms under Data Processing Agreements- Authorities when required by law or court order All ADR proceedings remain confidential per Sika Arbitration Rules.

7. International Transfers: Case data may be stored or accessed outside Ghana when using global cloud services or when parties are international. We use safeguards like Standard Contractual Clauses to protect your data.

8. Data Retention**We keep inquiry data for 2 years. Case files are retained for 10 years after completion to meet legal and enforcement requirements, then securely deleted.

9. Your Rights Under Ghana’s Data Protection Act and GDPR, you can request to access, correct, delete, restrict, or transfer your data. You can also object to processing or withdraw consent. Contact to exercise these rights.[email]

10. Security: We use encryption, access controls, and secure servers to protect your information. However, no online transmission is 100% secure.

11. Children’s Privacy Our services are not directed at individuals under 18. We do not knowingly collect data from children.

12. Updates to This Policy We may update this policy. The significant updates will be posted on this page.